Guarantee & Quality Assurance
DOLLY – Your Baby Deserves the Best
At DOLLY, we are committed to providing products that are safe, durable, and trustworthy. Every item we offer is carefully selected and tested to meet the highest standards for your baby’s well-being.
Our Quality Promise
We guarantee that all our products are made from:
- 100% food-grade silicone
- BPA-free and toxin-free materials
- Durable, flexible, and long-lasting silicone
- Safe for infants and toddlers
Each item undergoes strict quality control before being shipped to you.
Safety Standards & Compliance
All DOLLY products comply with:
- UKCA safety regulations
- EN71 toy and safety standards (where applicable)
- EU food-contact safety standards
This ensures our products are fully safe for babies and home use.
30-Day Quality Guarantee
We stand behind the quality of our products.
If you receive an item that is:
- Defective
- Damaged
- Faulty in any way
Contact us within 30 days of delivery and we will offer a free replacement or full refund.
Product Lifespan Guarantee
Our silicone products are designed to last. However, if a product shows unusual wear or issues under normal use, we will assist you immediately.
Just send us:
- A photo of the issue
- Your order number
- A brief explanation
And we will take care of the rest.
What is Not Covered
The guarantee does not cover:
- Damage caused by misuse or improper care
- Normal wear and tear
- Damage from sharp objects
- Staining from strong-coloured foods (this does not affect safety)
We’re Always Here for You
Your satisfaction matters. If you ever have a concern about quality, safety, or product performance, our support team is ready to help.
📧 support@dolly.com
📞 +44 721 675-4892