FAQs

1. What products do you sell?

We specialize in high-quality baby silicone products such as feeding items, teething toys, accessories, and more. All products are safe, durable, and designed for everyday use.

2. Are your silicone products safe for babies?

Yes! All our products are made from BPA-free, food-grade silicone. They are non-toxic, eco-friendly, and safe for infants and toddlers.

3. How long does shipping take?

We offer Free Standard Shipping (3–7 business days) within the UK.
Once your order is dispatched, you’ll receive a tracking link.

4. Do you ship internationally?

Currently, we only ship within the United Kingdom.

5. How can I track my order?

You will receive a tracking number via email once your order ships.
You can also track your order using the Track Order page on our website.

6. What is your return policy?

We accept returns within 30 days of delivery for unused, unopened, and undamaged items.
To start a return, contact us at support@dolly.com.

7. What if my order arrives damaged?

If your package arrives damaged, email us within 48 hours with photos of the product and packaging.
We will offer a replacement or refund.

8. Can I change or cancel my order?

You can change or cancel your order within the first 12 hours after placing it.
After it is shipped, changes cannot be made.

9. What payment methods do you accept?

We accept major payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely.

10. How do I contact customer support?

You can reach us through:
📧 Email: support@dolly.com
📞 Phone: +44 721 675-4892
🏠 Address: Saint Asaph Avenue, Kinmel Bay, Rhyl, LL18 5HB, United Kingdom